Go to the hotel's website. It was designed in the late 1990s but it should have room rate information somewhere.

The room rate information will be in Icelandic Króna (ISK). Is 20,000 ISK expensive? Who knows? You'll have to leave the web page and go to Google Finance. Use the currency converter to find out.

Return to the hotel's web page armed with the knowledge of the room rate.

There is no way to reserve a room online.

Send an email to the hotel's reservation desk asking if there is a room available on the date you'll be there.

Wait 2-3 days.

Call the hotel.

The hotel does not answer the phone. After 20 rings you are hung up on.

Call the hotel.

The hotel does not answer the phone. After 20 rings you are hung up on.

Send an email to the hotel's reservation desk reminding them that you sent an email asking if there is a room available on the date you'll be there.

Receive an email telling you a room is indeed available, please email your credit card information to them.

Respond to the email by telling them you do not feel comfortable sending credit card information over an email.

Receive an email saying to call tomorrow between 4am-9am your time.

Call the hotel close to 9am.

The hotel does not answer the phone. After 20 rings you are hung up on.

Send an email saying you would like to confirm the room with a credit card but no one picked up the phone.

Wait one day.

Call the hotel.

The hotel does not answer the phone. After 20 rings you are hung up on.

Send an email saying you will fax the credit card information instead. Ask if they take American Express.

Wait two days.

Receive an email saying the fax machine is broken. Suggests calling between 4a-7a and 1p-5p your time.

Call the hotel.

Woman answers! Provide credit card information. Receive confirmation via email.

©Brian Sack | Filed under: Travel | 2 Comments | Email to a Friend
Tags: Hotels | Iceland | Service | Travel